Welcome to Band-Band support
A question or problem?
We are here to help you.
Frequently asked questions
- Shipped within 24 working hours
- Then delivered by Colissimo in France
- Or delivered by DHL Express worldwide, between 1 and 5 days depending on your country.
If one or several products are waiting for resupplying for less than 7 days, your order will be shipped when the missing product will be resupplied.
Otherwise, your order will be partially shipped and the remaining product(s) will be shipped as soon as it will be received, at no additional cost
More information on the page “Delivery”
You can also log into your Band-Band account and access your orders details. You’ll find the tracking number from the transporter as soon as your order will be shipped. You’ll also be able to follow the delivery progresses step by step.
You have 15 days to generate a free return slip, directly from your account. Click on “Orders”, then “See”, follow the instructions above your order summar.
Once the return package has been received, and if all the products are in good state, we process the refund within one working day.
Contact us with this form, with the order number and the products you want to change. No shipping back fees for you, we take care of them, we send you a return-slip to print and stick on the parcel.
Once the return package has been received, and if all the items are in good state, we ship you back the requested products within one working day.
- Save on your next purchases, you win points at each purchase
- Invite friends to get discounts when they first order
- Check your order history
- Track your current order
- Print a return slip
- Print your order invoice(s)
We don’t force newsletter subscription according to GDPR, but you’ll be very welcome if you want to receive our monthly deals and news about the best new Apple Watch bands.
What lug color for my Apple Watch?
You do not know which color to choose to suit your Apple Watch? We will guide you.
There are 2 great families of finishes for Apple Watch, aluminum and stainless steel.
Aluminum silver (sport)
Aluminum space gray (sport)
Aluminum rose gold Series 1 and 2
Aluminum or Series 1 and 2
Aluminum gold Series 3, 4 and 5
Stainless steel (bright)
Stainless steel silver
Stainless steel space black
Stainless steel gold Series 4 and 5
Contact Band-Band support
A request, an issue, need help for your order? Contact Band-Band support team by email using the form below. We answer your questions or problems within 24 working hours. Our service is available everyday of the year, 24/7.