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Frequently asked questions
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When will I receive my order?If all the items ordered are displayed ‘Available’, they will be:
- Shipped within 24 working hours
- Then delivered by Colissimo in France
- Or delivered by DHL Express worldwide, between 1 and 5 days depending on your country.
If one or several products are waiting for resupplying for less than 7 days, your order will be shipped when the missing product will be resupplied.
Otherwise, your order will be partially shipped and the remaining product(s) will be shipped as soon as it will be received, at no additional cost
More information on the page “Delivery”
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How can I track or follow my order?As soon as your order is shipped and if you provided a valid email address, you’ll receive the tracking number from the transporter. You’ll be notified by email at every step of the delivery.
You can also log into your Band-Band account and access your orders details. You’ll find the tracking number from the transporter as soon as your order will be shipped. You’ll also be able to follow the delivery progresses step by step.
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How can I get a refund for a product ordered?You can request a return and refund of a product within 15 days after reception of your order.
You have 15 days to generate a free return slip, directly from your account. Click on “Orders”, then “See”, follow the instructions above your order summar.
Once the return package has been received, and if all the products are in good state, we process the refund within one working day.
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How to change a product?For example, you have made a mistake on the size, color or other and wish to exchange one or more products.
Just download (in french) return slip here. Fill it out and follow the instructions. Return costs are borne by Band-Band.
Once the package has been received and if the products are in perfect condition, we return the desired products to you within 48 working hours.
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Why do I need to create an account before my first order?Create your account to get enjoy the best Band-Band experience
- Save on your next purchases, you win points at each purchase
- Invite friends to get discounts when they first order
- Check your order history
- Track your current order
- Print a return slip
- Print your order invoice(s)
We don’t force newsletter subscription according to GDPR, but you’ll be very welcome if you want to receive our monthly deals and news about the best new Apple Watch bands.
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How can I update my order?If your order has not been shipped yet you can still update it. Go to the contact form below, then choose the topic “Update my order”, and you only need to explain the change you want to make.
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Download return slipClick here to download the return slip to print it.
Include it in your return package to speed up the processing of your request. Cut out the return label and stick it on your package.
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Why choose an eco-packaging for my Apple Watch band?When you order your band, you have the choice between two packaging for compatible brands*: classic packaging or eco-packaging.
A band delivered in eco-packaging will be contained in a pouch bearing the image of the corresponding brand and will be distributed in a reinforced envelope. The total thickness guarantees delivery to the letterbox.
Choosing eco-packaging is
- A low carbon footprint delivery: a lighter package is more easily transported, more easily delivered and therefore reduced CO2 emissions
- Easier delivery: your order will be delivered in a letterbox, no postman leaving you a transit advice note while you were at home, no packages to be picked up at the post office or relay point.
- 100% recyclable packaging.
If you are ordering for yourself, do not hesitate to choose an eco-packaging. If you are offering, classic packaging is surely more appropriate.
*Available for Band-Band, Eternel, Nuuk and Meridio bands. Straps from other brands are shipped in their original retail packaging.
What lug color for my Apple Watch?
You do not know which color to choose to suit your Apple Watch? We will guide you.
There are 2 great families of finishes for Apple Watch, aluminum and stainless steel.
Aluminum (mate)
Aluminum silver (sport)
Aluminum space gray (sport)
Aluminum rose gold Series 1 and 2
Aluminum or Series 1 and 2
Aluminum gold Series 3/4/5/SE/6
Stainless steel (bright)
Stainless steel silver
Stainless steel space black
Stainless steel gold Series 4 and 5
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Contact Band-Band support
A request, an issue, need help for your order? Contact Band-Band support team by email using the form below. We answer your questions or problems within 24 working hours. Our service is available everyday of the year, 24/7.
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