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- Return & refund
Return or exchanges
You have made an error on the size, color or others and want to change one or more products.
Contact us via this form , with the number of your order and the products you want to exchange. Return fees are handled by Band-Band. We will send you a pre-paid slip to print and stick on the package.
Once the package is received on our end and if the products are in perfect condition, we send you the refund or exchanged products within 1 working day.
Refund of a product is possible up to 15 days after you receive your order.
Meaning you have 15 days to generate a free return slip directly on your page My account: Click on "My orders" and "View", then follow the instructions above your order summary.
Once the package is received and if the products are in perfect condition, we send you the refund within 1 working day.