Preparation and shipment of your order
Your order is prepared and shipped the same day if you order before 2:00 PM (GMT+1) from Monday to Friday inclusive. Any order placed on the weekend is dispatched the following Monday, or the next business day if it is a holiday.
Partial delivery of the order
If your order includes one or more products being in backorder, a partial shipment of your order will be made. The missing product(s) will be shipped free of charge as soon as possible.
Destinations and deadlines
Delivery is possible all over the world.
In France and in the DOM / TOM, your parcels are sent by La Poste with Colissimo in 48 hours worked (average time noted). Abroad, our partner DHL Express ensures an express delivery whose delays vary from one country to another. For example :
- Europe : 24h
- USA : 48h for Est coast, 72h for West coast
Tracking
An e-mail is sent to you when your order has been shipped. The My Account page gives you access to the tracking of the package.
Princing
France, Monaco et DOM/TOM
Colissimo home : 4,50€
Pickup relay : 4,50€
Poste office : 4,50€
DHL Express : 10€
Germany, Belgium, Spain, Italy, Luxembourg, Netherlands, Portugal, Switzerland
Colissimo home : 5€
DHL Express : 10€
Rest of the world
Colissimo home : 10,90€
DHL Express : 17€
Shipping costs are offered for orders of 100€ and more all over the world.
