Preparation and shipping of your order
Your order is prepared and shipped the same day from Toulouse, France, if you order before CET or CEST from Monday to Friday (included). Any order placed on the weekend is dispatched the following Monday, or the next working day in case of a holiday.
Partial shipping of the order
If your order includes one or more products in backorder, a partial shipping of your order will be made. The missing product(s) will be shipped free of charge as soon as possible.
Destinations and delivery time
We ship worldwide with the best in class carriers depending on the destination country. Click on a carrier to display the details of the destination countries:
Colissimo by La Poste (French Post), DHL and Chronopost.
In metropolitan France and Monaco, your parcels with Standard delivery, Pickup Click and collect points, and Post-office pickup are transported by La Poste (French post) in 2 working days (average delay, may be longer in specific times such as Christmas). Abroad, our partner Chronopost assures an express delivery with delivery times depending on the country, e.g.:
- Europe: 2 to 5 days
- French overseas (DOM/TOM) : 48h/72h
- Worldwide: 3 to 5 days
Depending on the destination country, the final courrier can differ, for example DPD in Europe, Fedex in the USA or DHL.
Tracking
An e-mail is sent when your order is shipped. Your personal account page displays the same information.
